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How can we help?

Have you got some questions about our online shop and new homewares range? We are here to help! Click on the sections below to find your answer. If you still can’t find what you are looking for, please contact us.

Online Shop Frequently asked questions

Where can I find your online shop?

You can visit our online shop at www.norsestone.co.uk/shop

What can I buy from your online shop?

You can buy items from our Highlands Collection including coasters, placemats, centrepieces and gift sets. All of these are made using Caithness flagstone from our own quarries. If you like any of our items but want a different design, get in touch with us as we can create bespoke designs as well.

What delivery and collection options are there?

Standard UK Delivery:

All deliveries are dispatched within 1-2 business days and shipped with Royal Mail's Tracked 48 service. Please note our dispatch times can increase during busier periods.

We currently charge a flat rate of £8.00 for UK postage.

Local Delivery & Collection:

Local delivery and collection from our Lieurary Quarry is available for customers within Caithness. Orders are usually ready within 1-2 business days. Both of these options are free of charge.

Delivery: A member of the Norse Stone team can deliver your order to your address in Caithness.

Collection: Our customers can collect their order from our Lieurary Quarry in Caithness. Please note, this is an active quarry so we ask customers to wait until they receive notification email that their order is ready for collection and call us prior to arrival on 01955 467 000.

What is your returns policy?

Items purchased from our online store which are damaged, faulty, incorrect or unwanted must be returned within 30 days of receipt.

If your item is faulty, damaged or not as expected, please contact us first, either by emailing sales@norsestone.co.uk or call 01955 467000 (Monday to Friday from 9.30am to 5.00pm), and state your order number, the product at fault and the issue. We will do our best to resolve any issues and provide a refund or replacement where required, we may required photos as evidence of issues. If you do need to return the product, we will refund the postage charge.

If you change your mind about an item, please contact us first, either by emailing sales@norsestone.co.uk or call 01955 467000 (Monday to Friday from 9.30am to 5.00pm), and state your order number, the product you wish to return and the reason for turn. Please note, the initial postage and packing charge, and any further costs incurred in returning the item, is non-refundable. Once we receive your return request, please return the item and we will process the refund/exchange within 72 hours.

Please send returns to: Norse Stone Ltd, Lieurary Quarry, Westfield, Thurso, Caithness, KW14 7QR

Is your website secure for personal and payment information?

Norse Stone endeavours to maintain the highest levels of security. We take the privacy and security of payment and personal details very seriously. We protect these by using the following: - Norsestone.co.uk uses high-level SSL encryption technology through Wix, the most advanced security software currently available for online transactions. You can tell a page is secure as 'https' or a small locked padlock will be at the front of the website address in your browser window. - Our checkout process uses Wix Payments and PayPal which both complies with the highest information security standards, the Payment Card Industry Data Security Standards (PCI DSS).