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Accessibility Policy

This accessibility statement applies to Norse Stone Ltd’s domains, website and online store.

This website is run by Norse Stone Ltd. We want as many people as possible to be able to

use this website. For example, that means you should be able to:

  • zoom in up to 200% without the text spilling off the screen

  • view content with automatic DOM order

  • skip to main content

  • identify linked text

  • navigate most of the website using just a keyboard

  • listen to most of the website using a screen reader (including

  • the most recent versions of JAWS, NVDA and VoiceOver)

We’ve also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this website is

We know some parts of this website are not fully accessible:

  • the text will not reflow in a single column when you change the size of the browser window

  • you cannot modify the line height, spacing, font or colour of text

  • most older PDF documents are not fully accessible to screen reader software

  • there’s a limit to how far you can magnify the map on our ‘contact us’ page

Feedback and contact information

If you need information on this website in a different format like accessible PDF:

We’ll consider your request and get back to you in 2 business days.

If you cannot view the map on our ‘contact us’ page, call or email us for directions.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any

problems not listed on this page or think we’re not meeting accessibility requirements,

contact us by emailing  


Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the

Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility

Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we

respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Contacting us by phone or visiting us in person

We aren’t currently able to provide a text relay service for people who are deaf, hearing

impaired or have a speech impediment however can be contacted via emailing or any of our social media platforms.

Find out how to contact us by visiting our contact page.

Technical information about this website’s accessibility

Norse Stone Ltd is committed to making its website accessible, in accordance with the

Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1

AA standard, due to some missing text alternative as well as missing navigation and

interaction tools listed below.

Non-accessible content

The content listed below is non-accessible for the following reasons.

Non-compliance with the accessibility regulations

Some older images do not have a text alternative, so people using a screen reader cannot

access the information. This fails WCAG 2.1 success criterion 1.1.1 (non-text content).

We plan to add text alternatives for all images by September 2021. When we publish new

content we’ll make sure our use of images meets accessibility standards.

Disproportionate burden

Navigation and accessing information

It’s not always possible to change the device orientation from horizontal to vertical

without making it more difficult to view the content.

It’s not possible for users to change text size without some of the content overlapping

or the font or colour.

Interactive tools and transactions

Some of our interactive forms and page layouts are difficult to navigate using a keyboard.

All of which are built and hosted through WIX template software.

We’ve assessed the cost of fixing the issues with navigation and accessing information, and with interactive tools and transactions. We believe that doing so now would be a disproportionate burden within the meaning of the accessibility regulations. We will make another assessment when the supplier contract is up for renewal.

Content that’s not within the scope of the accessibility regulations

PDFs and other documents

Some of our PDFs and Word documents are essential to providing our services.

For example, we have PDFs with information on how users can access our services,

and forms published as Word documents. By September 2020, we plan to

either fix these or replace them with accessible HTML pages.

The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018

if they’re not essential to providing our services.

Any new PDFs or Word documents we publish will meet accessibility standards.

Preparation of this accessibility statement

This statement was prepared on 11/05/21. It was last reviewed on11/05/22.

This website was last tested on 11/05/21. The test was carried out by Norse Stone Ltd

using the WIX Accessibility Wizard. We used this approach to test every page on the website.

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