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How can we help?

Have you got some questions and are looking for answers? We are here to help! Click on the sections below to find your answer. If you still can’t find what you are looking for, please contact us.

Frequently Asked Questions

General

Who is Norse Stone?


We are a team of hard working, skilled individuals led by managing director, Michael Ronaldson. Based in the North of mainland Scotland in our Lieurary Quarry, we specialise in the production of Caithness flagstone products doing everything from extracting the stone to hand finishing your individual order.




What is Caithness flagstone?


In short, it is a devonian sandstone named after the county in which it is most commonly found. A very versatile and durable material, it has many uses. You can find out more about our stone here.




Do you supply or process any other materials?


At the moment, Norse Stone only supplies and process Caithness flagstone however we are always looking to develop our skills and business in the future.




How many quarries do you operate?


We currently have two quarries. Our main quarry is Lieurary where our workshop and processing facilities are also based and our second is at Banniskirk.




What is the life expectancy of Caithness flagstone?


Caithness is scattered with walls and buildings made using Caithness flagstone, some of which are easily a hundred years old. Because of our materials natural durability, you can expect an almost unrivalled life expectancy across our product range. See our roofing brochure for a comparison example against other commonly used materials.




Has your material undergone any official testing?


Yes, our Caithness flagstone is CE labeled has been tested according to the following British Standards: BS EN 12407:2007, Natural stone test methods. Petrographic examination. BS EN 1936:2006, Natural stone test methods. Determination of real density and apparent density, and of total and open porosity. BS EN 13755:2008, Natural stone test methods. Determination of water absorption at atmospheric pressure. BS EN 12372: 2006, Natural stone test methods. Determination of flexural strength under concentrated load. BS EN 12372: 2006, Natural stone test methods. Determination of flexural strength under concentrated load, after 56 cycles of frost conditioning to BSEN 12371 2010. BS EN 1926:2006, Natural stone test methods. Determination of uniaxial compressive strength. BS EN 1926:2006, Natural stone test methods. Determination of uniaxial compressive strength, after 56 cycles of frost conditioning to BSEN 12371 2010. BS EN 14231: 2003, Natural stone test methods. Determination of the slip resistance by means of the pendulum tester. BS EN 14157: 2004, Natural stone test methods. Determination of abrasion resistance Method A. Results for the following can be found on our Technical page.




Do you have a showroom?


We don't currently have a showroom at our quarries however we do have a selection of photos across our website which covers our product range as well as brochures and samples available in a variety of finishes. We also have some hearths on display at RDI Renewables.





Online Shop

Where can I find your online shop?


You can visit our online shop at www.norsestone.co.uk/shop




What can I buy from your online shop?


You can buy items from our Highlands Collection including coasters, placemats, centrepieces and gift sets. All of these are made using Caithness flagstone from our own quarries. If you like any of our items but want a different design, get in touch with us as we can create bespoke designs as well.




What delivery and collection options are there?


Standard UK Delivery: All items that are in stock are dispatched within 1-2 business days and shipped with Royal Mail's 1st Class Signed For or Parcelforce Express services, depending on size and weight. Please note our dispatch times can increase during busier periods. Delivery prices are as follows: - Smaller items (coasters) = £6.50 - Medium items (centerpiece) = £13.50 - Large items (placemats / gift sets) = £24.50 Local Collection: Local collection from our Lieurary Quarry is available for customers within Caithness, free of charge. Orders that are in stock are usually ready for collection within 1-2 business days. Please note, this is an active quarry so we ask customers to wait until they receive notification email that their order is ready for collection and call us prior to arrival on 01955 467 000.




What is your returns policy?


Items purchased from our online store which are damaged, faulty, incorrect or unwanted must be returned within 30 days of receipt as long as it is returned in its original condition and packaging. If your item is faulty, damaged or not as expected, please contact us first, either by emailing sales@norsestone.co.uk or call 01955 467000 (Monday to Friday from 9.30am to 5.00pm), and state your order number, the product at fault and the issue. We will do our best to resolve any issues and provide a refund or replacement where required, we may required photos as evidence of issues. If you do need to return the product, we will refund the postage charge. Once we receive and reply to your return request, please return the item and we will process the refund/exchange within 72 hours. Please send returns to: Norse Stone Ltd, Lieurary Quarry, Westfield, Thurso, Caithness, KW14 7QR




Is your website secure for personal and payment information?


Norse Stone endeavours to maintain the highest levels of security. We take the privacy and security of payment and personal details very seriously. We protect these by using the following: - Norsestone.co.uk uses high-level SSL encryption technology through Wix, the most advanced security software currently available for online transactions. You can tell a page is secure as 'https' or a small locked padlock will be at the front of the website address in your browser window. - Our checkout process uses Wix Payments and PayPal which complies with the highest information security standards, the Payment Card Industry Data Security Standards (PCI DSS).





Bespoke Orders

Can you make orders to specific sizes?


Yes, all orders are individually made by the Norse Stone team so bespoke orders with unique sizes, shapes and thicknesses are perfectly achievable.




Do you provide a design service?


We do have an in-house design team who can help with your specific order requirements. Contact us to begin the design process.




What finishes are available?


Orders can be made using different surface finishes and edging ranging from the natural textured Riven finish to the high sheen on our High Polished finish. Check out our Guide to Stone Finishes blog which looks at each finish and their recommended uses. If you are still not sure which of our surface finishes to choose, request a sample.




What thickness do I need to order?


Different products are recommended to be made using different thicknesses. For example a hearth is usually made anywhere between 25mm and 45mm thickness. There is also the option of having your stone thickness calibrated for those projects that require a more precise finish. Contact us and we can advise you of the best thickness depending on your order.




What is your production lead time?


Our lead times can vary depending on the time of year and current work loads. On average our lead time is 3 weeks however we will provide an updated lead time when an order is placed. If you would like an up to date lead time before ordering, please contact us.




Can you install our order?


Unfortunately we currently do not install orders, we supply only.





Delivery & Collection

Can you deliver our order?


Yes, we can arrange delivery for orders all over Scotland and the UK. We have even sent orders overseas. Bespoke orders: Please contact us for a quote for any bespoke orders. Online shop: Online orders are delivered using Royal Mail's Tracked 48 service. Please see our Online Shop FAQ page for further details.




Can we collect our order?


Yes, collection of orders can be arranged however as it is an active work site, the day and time of collection must be arranged with us prior to arrival. Contact us to discuss a collection day and time that would suit you.